This privacy policy has been compiled to serve better those who are concerned with how their "Personally Identifiable Information" (PII) is used online. PII, as used in U.S. privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to understand how we collect, use, protect, or otherwise handle your Personally Identifiable Information in connection with our website.
What personal information do we collect?
Personal information may include:
- Information in a consumer report; or
- An individual's first name or initial and last name in combination with any of the following:
- Birth date
- Social Security number or other government-issued identification number
- Mother's maiden name
- Unique electronic identification number or routing code
- Telecommunication access devices, including debit or credit card information
- Financial institution account or information
- Email address
When do we collect information?
ALNA Management obtains personal information in the following ways:
- In consumer reports from reporting agencies to which this company subscribes, in connection with lease applications, loan applications, or for other reasons a consumer may authorize this company to obtain
- In lease applications a prospective tenant completes
- In other real estate–related forms a customer or client completes in or related to a transaction
- In tax reporting forms that a customer or client is required to complete and which are provided to this company
We also collect information when you fill out a form or enter information on our site.
How do we use your information?
Personal information from prospective tenants: Primarily used to obtain consumer reports (credit checks), and may also be used to perform background checks and rental history searches. Information in consumer reports may be discussed with landlords for whom this company manages the property. This company also reports information to credit reporting agencies and uses personal information to complete those reports.
Personal information from owners of properties managed by the company: Used only (a) to deliver the required management services; (b) to file any required reports with governmental agencies (for example, the IRS); (c) to establish ACH deposits; or (d) for other purposes the property owner may authorize, such as providing utilities.
Personal information from clients: When this company represents a person (buyer, seller, landlord, or tenant) in a transaction, the agent servicing the client may, on the client's behalf and at the client's instruction, convey personal information to service providers (for example, mortgage lenders and title companies) as those providers may require. If this company represents a prospective tenant in a lease transaction, personal information may, on the tenant's behalf and with the tenant's knowledge, be discussed with and provided to landlords or their agents. This company and its agents exercise reasonable discretion when discussing any personal information with others.
We may also use information to:
- Improve our website to serve you better
- Respond to your customer service requests
- Administer a contest, promotion, survey, or other site feature
- Process your transactions quickly
- Send periodic emails regarding your order or other products and services
How do we protect visitor information?
Written files are kept under lock and key. Electronic records are protected by an access name and password assigned to persons within this company. This company and its agents exercise reasonable discretion when discussing personal information with others and release personal information only as described by this policy.
This company does not permit employees or agents to make copies of consumer reports or records of insurance claims, and consumer reports retained in the company's files are not to be accessed later as a convenience to customers or clients. Agents who work with this company are independent contractors, and an agent may maintain a separate transaction file; the company instructs its agents to protect personal information in the same manner described in this policy and not permit other persons to access it.
Our website is scanned regularly for security holes and known vulnerabilities, and we use regular malware scanning. Personal information is contained behind secured networks and is accessible only by a limited number of persons with special access rights who are required to keep the information confidential. All sensitive/credit information is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information. For convenience, we may store credit card information for more than 60 days to expedite future orders and automate the billing process.
Third-party disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide you with notice or the party is a direct affiliate. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites, though we seek to protect the integrity of our site and welcome any feedback about them.
Google & advertising
Google's advertising requirements can be summed up by Google's Advertising Principles, put in place to provide a positive experience for users. We use Google AdSense advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. We have implemented Remarketing with Google AdSense, Google Display Network Impression Reporting, and Demographics and Interests Reporting. We, along with third-party vendors such as Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to compile data regarding user interactions with ad impressions and other ad-service functions related to our website.
Users can set preferences for how Google advertises to them using the Google Ad Settings page, or opt out via the Network Advertising Initiative opt-out page or the Google Analytics Opt-Out Browser add-on.
Who has access to personal information?
The following persons have access to personal information in this company's files: the agent or broker servicing or coordinating the transaction; the office manager to whom the agent reports; and the Property Manager, Assistant Property Manager, and Receptionists; application processors; and employees who need access to assist agents, brokers, accountants, or the office manager in processing or performing a task.
Property owners for whom the company manages properties do not have access to personal information in the company's files. However, the company and its agents may discuss the information in a tenant's consumer report or lease application with a property owner. Copies of such information are provided to the landlord only (1) with the tenant's consent, or (2) if the company ceases to be the property manager and the landlord requests the files be sent to the landlord, the landlord's attorney, or the new property manager.
Personal information from a buyer, seller, landlord, or tenant may be discussed with others (such as mortgage lenders or prospective landlords) only as reasonably necessary to negotiate or close the transaction or provide the services the customer or client seeks from this company. At the customer's or client's request, this company may provide personal information to service providers in a transaction, such as a title company or mortgage company, if necessary to expedite or complete the transaction.
If required by law to allow others to access personal information in the company's files, the company will comply (for example, court orders, subpoenas, or governmental investigations), and will allow law enforcement agencies access to personal information to cooperate with such investigations.
Disposal of personal information & erroneous records
Personnel are not to destroy documents without permission of management. The company uses reasonable measures to dispose of personal information — usually by shredding or burning documents, erasing electronic files by means that make them unreadable or undecipherable, or otherwise eradicating personal information from documents or electronic files in ways that make it unreadable.
If this company erroneously reports information to a consumer reporting agency, the company will act to correct the information in its records and request the reporting agency correct its records promptly after the error is discovered. If this company maintains an erroneous record that a consumer has issued a dishonored check, the company will promptly delete the record after the company and consumer agree the information is in error, or after the consumer provides a law enforcement agency report stating the dishonored check was not authorized.
This company asks any person who provides personal information to this company or one of its agents to identify the information at that time as "personal information."
California Online Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. Its reach stretches well beyond California, requiring any person or company in the United States that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy stating exactly what information is being collected and with whom it is shared, and to comply with that policy.
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously
- A link to this privacy policy is included on our homepage, or at minimum on the first significant page after entering our website
- Our Privacy Policy link includes the word "Privacy" and can easily be found on the page specified above
- Users will be notified of any privacy policy changes on our Privacy Policy page
- Users can change their personal information by emailing us, calling us, or logging into their account
Do Not Track
We honor Do Not Track (DNT) signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place. We do not allow third-party behavioral tracking.
COPPA (Children's Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and have played a significant role in the development of data protection laws around the globe. To align with Fair Information Practices, should a data breach occur we will take the following responsive action:
- Notify users via email within seven business days
- Notify users via phone call within seven business days
- Notify users via in-site notification within seven business days
We also agree to the individual redress principle, which requires that individuals have a legally enforceable right to pursue data collectors and processors who fail to adhere to the law, including recourse to courts or a government agency to investigate and prosecute non-compliance.
CAN-SPAM Act
The CAN-SPAM Act sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped, and spells out penalties for violations. We collect your email address to send information, respond to inquiries and requests, process orders and send related updates, and market to our mailing list or continue emailing clients after an original transaction has occurred.
To be in accordance with CAN-SPAM, we agree to:
- Not use false or misleading subjects or email addresses
- Identify the message as an advertisement in a reasonable way
- Include the physical address of our business or site headquarters
- Monitor third-party email marketing services for compliance, if one is used
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe using the link at the bottom of each email
SMS consent
SMS opt-in consent and phone numbers collected for SMS purposes will not be shared. SMS consent is not shared with any third party under any circumstances.
Contacting us
If you have any questions regarding this privacy policy, you may contact us using the information below.
www.alnamanagement.com
5000 Legacy Drive, Suite 465
Plano, TX 75024
Last edited 2026.